Frequently asked questions
Can I make a booking by phone?
We do not take telephone bookings. All availability can be accessed by clicking on the price availability tab on the property you are interested in. From there you can get an online quote and make a reservation. If you have a particular enquiry that is not in the details of the property listing you can contact the owner/agent directly by clicking on the enquiry tab on the property page.
Can I contact the member before I make a booking?
Yes by email only. Just click on the 'Enquiry' tab. It should not be necessary to enquire about availability as this information can be found by clicking on the 'Prices and Availability' tab. Available dates will appear in green. To find out the price per week, just hover over the dates with your mouse. If the prices are not set then please contact the member by clicking on the 'Enquiry' tab on the property website.
What credit cards do you accept?
Mastercard, Visa, Amex, Switch Maestro.
But please note for non UK currency booking you can only pay with Mastercard or Visa.
Do you take American Express?
Yes we do its the AMEX option when trying to make a payment. Currently we only accept AMEX for GBP
I have received no confirmation from the owner. How long should I wait before I look for an alternative property?
Please allow owners between 2-3 days to respond to your booking request.
Most owners respond within 48 hours. Soon as you make your booking request the owner are notified by email. They will receive an email daily until they respond.
If you have not heard from them within this time period we suggest you have a look on the website for more properties. Please note you can make several booking requests as there is no commitment to a booking until you make a payment.
Who is my contract with?
Your contract is directly with the member (owner or property manager) as stated in the terms and conditions associated with the property. Your payment is processed by RentalSystems who provide the credit/debit card payment system via your online account. If you have a problem with a payment you should contact RentalSystems otherwise all other issues are dealt with by the member.
I cant remember my username/password - help!
There is a password reminder link on the login page. All you need to remember is your email address ....so if you have forgotten both your username and your password you can get them emailed to you